Privacy & Security

PRIVACY PROMISE

Your privacy & security is something we take extremely seriously.

All personal information you supply to us will be treated in accordance with Data Protection Act.  The nature of this site means that we will obtain, use and disclose certain information about you ("Data").  This statement sets out the principles governing our Use of Data on this Site.  By registering to use the Site you agree to this Use.

When you make a purchase from the Aurora London website, we collect certain personal information from you (for example: your name, email address, delivery and invoice address). We will store this Data and use it for the following purposes only:

  • Processing your orders, including despatch, payment and returns.
  • To prevent or detect fraud or abuses of our website.
  • To enable third parties to carry out technical, logistical or other functions on our behalf.
  • For statistical purposes, to personalise and improve this website and its services to you.
  • For surveys and to aggregate user profile.
  •  To administer this website.
  • If you consent, to notify you of products or special offers that may be of interest to you, via our newsletter.

To enable us to monitor and improve our Site, it gathers certain aggregated information about you when you use it, including details of your operating system, browser version, domain name and IP address, the URL you come from and got to and the parts of the Site you visit.

We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose online.  You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in willful default.

 

PAYMENT SECURITY

To ensure safe shopping, we use both Stripe and PayPal payment gateway, where you can pay via Credit/Debit cards or via your PayPal account (if you have one).

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

HTTPS and HSTS for secure connections

Stripe forces HTTPS for all services using TLS (SSL), including their public website and the Dashboard.

  • Stripe.js is served only over TLS
  • Stripe’s official libraries connect to Stripe’s servers over TLS and verify TLS certificates on each connection

They regularly audit the details of their implementation: the certificates they serve, the certificate authorities they use, and the ciphers they support. They use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Google Chrome and Mozilla Firefox.

For more information, please click on this link https://stripe.com/docs/security/stripe

 

PayPal is highly secure, using industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What makes PayPal so secure?

Technology
State-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.

Experience
With PayPal, you’ve got the industry’s most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing to continually perfect anti-fraud protections. As a result, PayPal’s loss rate is significantly lower than the industry average. PayPal also works with federal law enforcement to catch criminals.

Privacy
PayPal is committed to protecting the privacy of users. When you pay using PayPal, recipients never see your bank account numbers or credit card numbers.

We at Aurora London do not hold any of your credit or debit card details anywhere on our website. They are passed securely to our payments processor PayPal for authorisation by your bank.

 

Please note that to ensure that your credit, debit or charge card is not being used without your consent, Stripe and Paypal will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

 

COOKIE POLICY

Cookies are tiny text files stored on your computer when you visit certain web pages. Our website uses cookies to keep track of what you have in your basket and to remember you when you return to our site, as well as to provide usage information, which will further help us improve and develop the site and services we offer. To shop at Aurora London, you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Site.

 

TERMS & CONDITIONS

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your assent to these terms of use. These terms will apply if you use the site. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

1. General

Terms and conditions for Aurora London.
Registered address: 9 Mansfield Street, London W1G 9NY, UK. For the purpose of these terms and conditions of web site use Aurora London means aurora-london.com

These terms and conditions govern your use of the site and purchase of goods and services from the site. By continuing to access the aurora-london.com site you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

2. Terms of sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

3. Contract

No contract will exist between you and Aurora London for the sale of any product unless and until Aurora London has accepted your order with confirmation that it has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Aurora London sends an order dispatched email, and payment is taken from your credit / debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

4. Pricing, payment and shipping

The prices payable for ordered goods are as set out in our website. All prices are inclusive of VAT. Shipping costs are additional being clearly displayed where applicable and are included in the total cost.

Prices and availability of goods is subject to change without notice.
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

5. Returns

Goods purchased from this site may be returned within 28 days of purchase if you are not completely happy with the product. This does not affect your statutory rights.
Monogrammed items are non-returnable/non-refundable.

6. Privacy Policy

Our privacy policy can be found at Privacy Promise. By consenting to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy.

7. Limitations of liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the site (including the reliance upon any information contained on it). In no event shall Aurora London's total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence or otherwise) exceed the amount paid by you, if any, for accessing this site.

8. Governing law

These terms and conditions will be governed by and construed in accordance with English Law. You and Aurora London irrevocably submit to the non-exclusive jurisdiction of the English Courts.

9. Intellectual property

The entire content of the website, including all jewellery design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Aurora London is the sole property of Aurora London. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise. Modification of the materials or use of the materials for any other purpose is a violation of Lily & Lionel Ltd's copyright and other proprietary rights. For the purposes of this Agreement, the use of any such material on any other Web site or networked computer environment is prohibited.

10. Access

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

11. Entire agreement

These terms and conditions set out the entire agreement between you Aurora London in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.

 

DISCLAIMER

The materials in this site are provided "as is" and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Aurora London disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Aurora London does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Aurora London does not warrant or make any representations regarding the use or the results of the use of the materials advertised or made available from this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not Aurora London) assume the entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

 

 WITH RIGHTS COME RESPONSIBILITIES. AS AN ONLINE SHOPPER, YOU MUST:

  • - Check delivery details carefully
  • - Ensure all requested information is correct and complete
  • - Read and agree to the terms and conditions
  • - Try to be delivery-friendly: If you are likely to be out at the time of delivery, try to make a safe alternative arrangement (e.g. with a neighbour or workplace);
  • - Have realistic expectations: allow enough time for goods to arrive (picking, packing, shipping - and sourcing, if not in stock)
  • - Avoid unnecessary / premature enquiries that waste time and money: take advantage of any online support tools (e.g. FAQs, tracking)
  • - Be aware that it takes longer and costs more to deliver to some remote areas
  • - Appreciate that retailers don't 'lend' goods but 'sell' them: If you simply decide you don't want an item, expect to pay the return-shipping bill yourself: generally, returned items must be unused, in good condition and retain their original packaging
  • - Agree in advance with the retailer if you are going to return goods that are faulty or incorrect, then return the goods in accordance with the retailer's instructions: expect that you may be required to pay for return postage, which will usually be refunded by the retailer once the problem is confirmed.