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Contact Us

Contact Information

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Stockists

A selection of our products is available at:

Ridley & Co, 82 Church Road, London SW13 0DQ, UK. Telephone: 0208 878 7863.

Katie & Jo, 253 New King's Rd, London SW6 4RB, UK. Telephone: 0207 736 5304

Head Office

9 Mansfield Street, London W1G 9NY, UK. Telephone: 0207 617 7856.

US Telephone +1 646 736 1284

EMAIL

[email protected]

From Monday to Friday (Excluding Bank Holidays)

10:00 am to 5:00 pm

CHRISTMAS & NEW YEAR OPENING HOURS

24th December: 10:00 am to 2:00pm

25th and 26th December: Closed

27th December: Orders will be processed between 10:00 am to 2:00pm. Head office is closed.

28th and 29th December: Closed

30th and 31st December: Orders will be processed between 10:00 am to 2:00pm. Head office is closed.

1st January: Closed

2nd and 3rd January: Orders will be processed between 10:00 am to 5:00pm. Head office is closed.

4th and 5th January: Closed

REPAIRS:

Unfortunately, we are unable to complete any product repair requirements during the Christmas shopping period starting 6th December through to 6th January inclusive.

CANCELLING OR MODIFYING AN ORDER

Once an Order has been submitted it cannot be further modified or cancelled. Should the order have already been shipped, please consider that you may still return the item. Please see our Exchanges, Returns and Repairs page for more details.

No cancellations are possible for Personalised Products based on the definitive nature of their customisation, that we perform expressly according to your wish.

For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Customer Care Team.

Customer Care team

We want your Aurora London experience to be a good one. That is why our Customer Care team is always on hand to take care of you and your product.

Should you have any questions, comments or concerns, either fill in this form, give us a call or drop us an email. Please allow one working day for a member of our team to answer your query.

For Press Enquiries, please contact

e: [email protected]