Your privacy & security is something we take extremely seriously.

When you make a purchase from our Aurora London website, we collect certain personal information from you (for example: your name, email address, delivery and invoice address). All such information is held on our secure servers. Aurora London complies fully with all applicable UK Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

We use your information only for the following purposes:

• Processing your orders, including despatch, payment and returns.
• To prevent or detect fraud or abuses of our website.
• To enable third parties to carry out technical, logistical or other functions on our behalf.
• For statistical purposes to personalise and improve this website and its services to you.
• To administer this website.
• If you consent, to notify you of products or special offers that may be of interest to you, via our newsletter.

To ensure safe shopping, we use PayPal payment gateway, where you can pay via your PayPal account (if you have one) or can also pay via Credit/Debit cards (without PayPal registration).

PayPal is highly secure, using industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

What makes PayPal so secure?

State-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.

With PayPal, you’ve got the industry’s most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing to continually perfect anti-fraud protections. As a result, PayPal’s loss rate is significantly lower than the industry average. PayPal also works with federal law enforcement to catch criminals.

PayPal is committed to protecting the privacy of users. When you pay using PayPal, recipients never see your bank account numbers or credit card numbers.

We at Aurora London do not hold any of your credit or debit card details anywhere on our website. They are passed securely to our payments processor PayPal for authorisation by your bank.

Cookies are tiny text files stored on your computer when you visit certain web pages. Our website uses cookies to keep track of what you have in your basket and to remember you when you return to our site, as well as to provide usage information, which will further help us improve and develop the site and services we offer. To shop at Aurora London, you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

1. General

Terms and conditions for Aurora London.
Registered address: 9 Mansfield Street, London W1G 9NY, UK. For the purpose of these terms and conditions of web site use Aurora London means

These terms and conditions govern your use of the site and purchase of goods and services from the site. By continuing to access the site you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

2. Terms of sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

3. Contract

No contract will exist between you and Aurora London for the sale of any product unless and until Aurora London has accepted your order with confirmation that it has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Aurora London sends an order despatched email, and payment is taken from your credit / debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

4. Pricing, payment and shipping

The prices payable for ordered goods are as set out in our website. All prices are inclusive of VAT. Shipping costs are additional being clearly displayed where applicable and are included in the total cost.
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

5. Returns

Goods purchased from this site may be returned with 28 days of purchase if you are not completely happy with the product. This does not affect your statuatory rights.
Engraved or foiled items are non-returnable/non-refundable.

6. Privacy Policy

Our privacy policy can be found at Privacy Promise. By consenting to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy.

7. Limitations of liability

So far as permitted by law, and except in respect of death or personal injury arising from negligence, we exclude any liability for loss or damage of any kind resulting from the use of the site (including the reliance upon any information contained on it).

8. Governing law

These terms and conditions will be governed by and construed in accordance with English Law. You and Aurora London irrevocably submit to the non-exclusive jurisdiction of the English Courts.

9. Intellectual property

The entire content of the website, including all jewellery design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Aurora London is the sole property of Aurora London. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

10. Access

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

11. Entire agreement

These terms and conditions set out the entire agreement between you Aurora London in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.